1800’s Asylums: The OG of Healthcare Service Design

Trenton State Hospital - Kirkbride Lithograph 1848

Back in olden times, having an asylum outside your town was sign of local prosperity, and caring for the less fortunate was a badge of honor that communities aspired to. The design of these facilties was shaped by Dr. Kirkbride and the Quaker’s philosophy of moral treatment. Dr. Kirkbride believed that each patient should eventually […]

Zero isn’t nothing

Phone picture of workout stats on the new Precor machine

When I have to stare at a product for 45 minutes, it can break my heart (but that won’t show up correctly in my BPM summary).

Podcast Interview on Infobeans

On the Fail Faster #podcast episode, ‘Make it easier, move the napkins, forks & knives to the end of the dinner table!’ we sit down with Ethan Danstrom, VP of UX at @signifyhealth

Listen here
iTunes: https://t.co/hlZGjedwal https://t.co/XzPcUo70hd pic.twitter.com/UnZMD46DeD

— InfoBeans (@infobeans) December 17, 2021

Carbonate: Enterprise Design System

Lead Engineer: Leland Rangel Carbonate was built from the ground up as a collaborative effort between Design and Engineering. It replaced a multitude of 3rd party libraries being used across the organization with one unified presentation layer for all of the web applications. The single solution significantly reduced the time it took to ship new […]

Provider Day-Planner Redesign

Design Lead: Troy Frost All of the in-home Health Evaluations are performed on an iPad using our own software. The user and business demands evolved over time, and we found ourselves in a 5-pounds in a 3-pound bag situation. The new design provided the opportunity to transition to a Swift UI based Design System, as […]

Caregiver Journey Map

Design Lead: Jay Kuruvilla Everybody’s day is different, and what can seem like a regular Tuesday for one person, is a life-altering tragedy for another. When we began to build tools to support Caregivers for Dementia patients, this journey map was a fantastic resource for the whole team to gain a more detailed and empathetic […]

Enterprise Design Operations

Design Lead: Me The tools for design are constantly improving, including Design Operations. Typically a RACI document does a great job of telling who is doing what. Sadly it loses the big picture of what the heck we are REALLY doing together. We built out this diagram to describe who is involved at each of […]

Provider Availability Management

Design Lead: Yolanda Ladia We can’t book any appointments without having open appointment slots available, and this was REALLY a moving target because Providers changed when they wanted to work a LOT. These updates fell to the recruiting team and the tool they were using was really cumbersome and error prone. We interviewed multiple recruiting […]

Call Center Software Redesign

Design Lead: Yolanda Ladia The Member Engagement Coordinators (MECs) called thousands of Members each day to book a home for a Health Evaluation. Booking an appointment required the MECs to gain the Member’s trust, and the more the software could step aside and let the MECs have a natural conversation, the better. Original Design Multiple […]

Shaving scope & Minimum BUYABLE product

I am a frugal guy, much to the dismay of my kids. I have been using Harry’s razors because I like the design & the blades are not too costly. Unfortunately, Captain Cheapskates still uses the blades far beyond their suggested lifespan. Recently, I bumped into an article about safety razors and this checked a […]