Design Lead: Yolanda Ladia
We can’t book any appointments without having open appointment slots available, and this was REALLY a moving target because Providers changed when they wanted to work a LOT. These updates fell to the recruiting team and the tool they were using was really cumbersome and error prone.
old-provider-management-screen
We interviewed multiple recruiting teams and their managers to better understand their current workflow and obstacles. The biggest opportunity was to reduce the scroll hunting and put the most critical information face up (or just one tap away).
image-13
New Feature in the new design:
- Color-coded status for availability & travel
- Availability templates for each Provider
- Lunch break support
- Auto weekends
- Bulk plan assignment
Benefits of Carbonate Design System
- Improved legibility
- consistent interaction patterns
- Improved responsiveness
- Reduced initial page load time
Business Impact
- 25% reduction time to enter capacity
- 50% reduction in response time to Provider requests