Design Lead: Jay Kuruvilla Everybody’s day is different, and what can seem like a regular Tuesday for one person, is a life-altering tragedy for another. When we began to build tools to support Caregivers for Dementia patients, this journey map was a fantastic resource for the whole team to gain a more detailed and empathetic […]

Design Lead: Me The tools for design are constantly improving, including Design Operations. Typically a RACI document does a great job of telling who is doing what. Sadly it loses the big picture of what the heck we are REALLY doing together. We built out this diagram to describe who is involved at each of […]

Design Lead: Yolanda Ladia We can’t book any appointments without having open appointment slots available, and this was REALLY a moving target because Providers changed when they wanted to work a LOT. These updates fell to the recruiting team and the tool they were using was really cumbersome and error prone. We interviewed multiple recruiting […]

Design Lead: Yolanda Ladia The Member Engagement Coordinators (MECs) called thousands of Members each day to book a home for a Health Evaluation. Booking an appointment required the MECs to gain the Member’s trust, and the more the software could step aside and let the MECs have a natural conversation, the better. Original Design Multiple […]